Cancellation policy
Last updated November 4, 2026
Software cancellation and refund policy
This policy covers CHAX 11 and MultiCHAX 11 subscriptions and licenses bought at chax-store.com.
Buying checks, toner or envelopes? See our refund policy instead.
Earlier versions
Earlier versions of our software, including MultiCHAX 8 and earlier and CHAX 10 and earlier, have a free trial and aren't refundable. This policy covers CHAX 11 and MultiCHAX 11 only.
Lifetime licenses
You can ask for a full refund within 14 days of purchase. After 14 days, lifetime licenses aren't refundable.
Monthly subscriptions
You can ask for a full refund of your first payment within 14 days of starting the subscription. After that, you can cancel any time from your account or by contacting us. Cancelling stops the next charge. The month you've already paid for isn't refunded, and your license keeps working until the end of that month.
Yearly subscriptions
You can ask for a full refund within 14 days of purchase.
After 14 days, you can cancel at any time. Cancelling stops the next renewal. If you ask for a refund, we charge your use in blocks of 3 months at the monthly price for your edition, with a minimum of 6 months, and refund the rest of what you paid. If that comes to zero or less, there's no refund, and your license keeps working until the end of the year you paid for.
| Edition | Paid for the year | Refund in months 1β6 | Refund in months 7β9 | Refund in months 10β12 |
|---|---|---|---|---|
| Standard | $129 | $39 | $0 | $0 |
| Professional | $199 | $49 | $0 | $0 |
| Enterprise | $299 | $59 | $0 | $0 |
| Server Edition | $699 | $249 | $24 | $0 |
When a refund is issued, the license stops working for printing.
Cancelling and restarting
- Each customer can get one refund per product in any 12 months. A second refund request for the same product within 12 months is treated as a cancellation only: the renewal stops, with no refund.
- Introductory offers, such as 25% off the first 3 months, apply once per customer. Starting a new subscription after cancelling doesn't qualify for them again.
- To change edition or billing period, contact us instead of cancelling. We'll apply what's left of your current subscription to the new one.
How to cancel or ask for a refund
Email orders@chax.com or call (702) 389-6009. Refunds go back to the original payment method.