Refund policy

Last updated November 4, 2026

Software

CHAX 11 and MultiCHAX 11 licenses and subscriptions are covered by our software cancellation and refund policy.

Earlier versions of our software, including MultiCHAX 8 and earlier and CHAX 10 and earlier, have free unlimited trial usage and can't be returned.

Returning checks, toner and envelopes

You can return shipped products within 30 days of your purchase. After 30 days, we can't offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. We may ask for a receipt or proof of purchase, or a return merchandise authorization (RMA).

Partial refunds

We may only give a partial refund for:

• Opened or unsealed products
• Items that aren't in their original condition, or are damaged or missing parts for reasons that aren't our error
• Items returned more than 30 days after delivery

Exchanges

We only replace items that are defective or damaged. To exchange one for the same item, email orders@chax.com and we'll set up an RMA.

Return shipping

You pay for shipping your item back to us. Shipping costs aren't refundable, and if you receive a refund, the cost of return shipping is deducted from it.

If you're returning an item over $75, consider a trackable shipping service or shipping insurance. We can't guarantee that we'll receive your returned item.

How long an exchanged product takes to reach you depends on where you live.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds are credited to your card or original payment method.

Late or missing refunds

1. Check your bank account again.
2. Contact your card company. It can take some time before a refund is posted.
3. Contact your bank. There's often some processing time before a refund is posted.
4. Still nothing? Email us at orders@chax.com.

Contact us

Email orders@chax.com or call (702) 389-6009, Monday to Friday, 7am–4pm Pacific.